Refund policy

Return Window:

• Customers can request returns/refunds within 180 days after delivery
• For issues like misprints, damage, or defects, claims should be submitted within 7 days for faster processing

Conditions for Returns:

• Items must be unused, unworn, unwashed, and in original condition
• Tapstitch doesn't accept worn, stained, damaged, or altered items
• Customers pay for return shipping

What's NOT Returnable:

• Tights, underwear, pajamas, swimsuits, socks, and masks (hygiene reasons)
• Sample items
• Items beyond the 180-day window
• Items produced correctly per the customer's design/specs but later deemed unwanted

Refund Process:

• Refunds go to the original payment method
• Processing times vary by payment provider

Order Cancellation:

• Orders can only be canceled for full refund while in "In Review" status
• Once production starts, cancellation may not be eligible for a full refund

Delayed Shipment Compensation:

• Small orders: Up to 10% compensation if no shipping info by day 7
• Bulk orders: Up to 10% compensation if no shipping info by day 16